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Privacy Policy

In the following, we will inform you about the processing of personal data within the scope of using our website.

Controller

The Controller for this website is Queisser Pharma GmbH & Co. KG (Schleswiger Str. 74, 24941 Flensburg, Germany). You can find more information on our company and its authorised representatives on our Legal notice page.

Which data are processed?

Legal basis of data processing
To be able to make our website and the associated services available to you, we are processing personal data on the following legal basis:

  • Consent (point (a) of Art. 6(1) GDPR)
  • for the execution of contracts (point (b) of Art. 6(1) GDPR)
  • based on a consideration of interests (point (f) of Art. 6(1) GDPR)
  • to fulfil a legal obligation (point (c) of Art. 6(1) GDPR))
    We will refer to the appropriate terms in the context of the particular type of processing so that you are able to identify the basis on which we are processing the personal data.

If personal data are processed based on your consent, you are entitled to withdraw the consent at any time, effective for the future.
As the data subject, you are entitled to object to the processing of personal data in compliance with the requirements of Art. 21 GDPR if we are processing data based on a consideration of interests.

Access data
If you visit our website, your personal data are processed to enable the display of the website content on your device.

To allow the display of the website in your browser, the IP address of the device used by you must be processed. Furthermore, more information about the browser of your device is required.

Under applicable data protection law, we are obligated to also ensure the confidentiality and integrity of the personal data processed by our IT systems. 

For this purpose and interest, the following data are recorded based on a consideration of interests:

  • IP address of the accessing computer (for a maximum of 7 days)
  • Operating system of the accessing computer
  • Browser version of the accessing computer
  • Name of the accessed file
  • Date and time of access
  • Transmitted data volume
  • Referencing URL

After 7 days the latest, the IP address is erased from all systems used within the context of operating this website. Thus, we are no longer able to identify any persons using the remaining data.

Furthermore, the data are also used to identify and remedy any errors on the website.

Contact form
We are offering a contact form on our website which you can use to request information on our products or services or make contact in general. We have marked the fields for the data absolutely needed from you to answer your query as mandatory. Any information you provide in the other fields is voluntary. 

We need this information to process your query and to provide you with a response. The data are processed for specific queries to execute or initiate a contract. For general queries, they are processed on the basis of a consideration of interests.

Queries we receive through the contact form on our website will be processed by us electronically to respond to your query. In this context, other persons or departments and possibly also third parties may learn of the content in the form you have sent.
The form data are transmitted over the internet using encrypted connections.

Newsletter 
On our website, you may also subscribe to an e-mail newsletter. On principle, we only need your e-mail address for this. You may provide us with additional information on how to address you and on your name. It is voluntary. 

You may unsubscribe from our newsletter at any time. Alternatively, every newsletter e-mail includes a link to unsubscribe.
To allow us to analyse how popular our newsletter offerings are and to optimise them, we will record when you open the e-mails and click on links. The evaluation is anonymous. That means that we only see e.g. the percentage of the newsletter recipients who have opened an e-mail or clicked on links. This usage analysis is made based on a consideration of interests. You may object to such processing by unsubscribing from the newsletter.

Google Webfonts
We use Google Webfonts on our website. This means that fonts intended to provide a better design of the website are loaded from Google servers. Data processing is based on a consideration of interests; our interest is a pleasing design of the website.The relevant fonts are loaded from servers of Google which may also be located in the US. Due to the most recent jurisprudence of the ECJ (“Schrems II”), the “Privacy Shield” which was supposed to guarantee compliance with an appropriate level of data protection in the US was deemed to be invalid. Therefore, the use of Google Webfonts is currently based on the exceptions indicated in point (a) and (b) of Art. 49(1) GDPR for the time being.

Use of YouTube and other video content
We integrate video content of third-party providers, e.g. YouTube, in our website. YouTube is a service offered by Google Ireland Limited. When integrating YouTube videos in a website, servers of Google located in the US are accessed. Personal data on Google servers are processed by Google. Therefore, please refer to Google’s privacy policy: https://policies.google.com/privacy

The data processing is based on a consideration of interests; our interest is the integration of informational content in the form of videos in the website.

Therefore, the use of Google Webfonts is currently based on the exceptions indicated in point (a) and (b) of Art. 49(1) GDPR for the time being (see above).

Review feature for products
If you have requested a sample of a product from us, we will send you an e-mail some time later in which we ask you to submit a product review. We are using the Trustpilot service for this purpose. Trustpilot is a Danish service and is subject to the European Union’s data protection law.

Furthermore, we may also offer the option of reviewing our products directly on our website. This requires you to include a name with your review. The review may be published on our websites. You are advised of this fact when submitting the review. In the context of this review feature, data are processed based on a consideration of interests.

Use of Pinterest buttons
To users of our website, we are offering the option to share media content on the Pinterest service. Pinterest is integrated in the site by way of a two-click solution. This means that servers of Pinterest (in the USA) are only accessed if a user clicks on the respective Pinterest button, e.g. on a picture. This is necessary to allow the integration of Pinterest using the Pin it feature. If this involves the transmission of personal data to the USA, it is currently based on the exception provided for in point (a) of Art. 49(1) GDPR.

Cookies
Our website uses cookies. Cookies are small pieces of text information which are automatically stored onto your device by way of your browser. Cookies are required to enable certain features of our website. 

We are using session cookies which are erased automatically by your browser after you have finished visiting a website.
However, we are also using persistent cookies for other features, which are not automatically erased after you have finished visiting our website.

You have the option to prevent cookies from being stored by making appropriate settings in your browser. However, please note that using our website may then be possible to a restricted extent only. Cookies do not install or start any programs or other applications on your computer.

Technologically essential cookies (Required cookies) are used on the basis of a consideration of interests. In this regard, our interest is the functional operation of our website. Other cookies are used only after receiving your prior consent.

Required cookies
We use cookies for the session control. These cookies are erased automatically by your browser once you have finished visiting our website.

Cookies are also used to show you information on the use of cookies and to give you the option to give your consent. The same applies if you have already selected your cookie preference.

You have the option to save products on our website in a wish list. Cookies are used to enable this feature.

In several places on the website, we use pop-ups informing you about products or newsletters. We are also using cookies to control these ads, including but not limited to a possible decision to no longer have such pop-ups displayed.

If you activate the Pinterest button and the Pin to Pinterest feature, this preference is stored in a cookie.

Other cookies
You can find information on other cookies which are used based on your consent in the further statements of this privacy policy. If the use of cookies is mentioned in the following, it is based on the consent you give when visiting our website. If you do not give your consent, the associated cookies are not stored, and the linked services of the indicated third-party service providers are not activated.

Web analysis
This website uses the web analysis tool Google Analytics, a service offered by Google Ireland Limited. The purpose of its use is the needs-based design of this website performed on the basis of a consideration of interests. Furthermore, the web analysis allows us to identify and fix errors of the website, e.g. due to defective links. Google Analytics uses cookies. They are text files stored on your computer that allow the analysis of your use of the website. They use Client IDs which are used to generate pseudonymised user profiles covering the use of the website both by desktop computers and by mobile devices of the same user.

The information generated by the cookie concerning your use of this website is usually transmitted to a Google server in the US and is stored there. Since we have activated IP anonymisation on this website and have entered a corresponding data processing agreement with Google, your IP address will be shortened by Google beforehand within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the US and shortened there.

Google guarantees an adequate level of data protection. In this regard, we have agreed with Google on the EU standard contractual clauses.

You can prevent the collection of the data created by the cookie and related to your use of the website (incl. your IP address) as well as the processing of such data by Google by downloading and installing the browser plug-in available at the following link (https://tools.google.com/dlpage/gaoptout?hl=de). 
Alternatively, you can prevent the collection of data by Google Analytics – including for but not limited to mobile devices – by clicking the link below. An opt-out cookie will be set which will prevent any future collection of your data when you visit this website: Deactivate Google Analytics
You can find more detailed information on the terms of service of Google Analytics and its privacy policy at: https://policies.google.com/privacy

Google AdWords, DoubleClick & other tracking
On our website, we use other services of Google like AdWords and DoubleClick based on your consent in order to be able to display advertisements on our website and measure the effort of our own advertising efforts. Cookies are also used in this context. You can find more information on Google AdSense and DoubleClick and the option to object to their use (opt-out) here.

To analyse the use of our website with regard to advertising methods also, we use a tracking method by Epro (eprofessional) based on your consent. You may deactivate the tracking at any time here.

Use of Facebook Social Plugins & other Facebook services
Our website may use Social Plugins (plugins) of the social network facebook.com (Facebook) based on your consent. Facebook is operated by the company Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, in the US. 
The plugins can be identified by one of the Facebook logos (white “f” in a blue tile or a thumbs up sign) or are marked with the words “Facebook Social Plugin”. You can find a list of the Facebook Social Plugins and their appearance here: https://developers.facebook.com/docs/plugins.

If you access a page of our website which contains such a plugin, your browser establishes a direct connection with Facebook’s servers. The content of the plugin is transferred directly to your browser by Facebook and is integrated into the page. Therefore, we have no control over the extent of the data Facebook collects with this plugin and are therefore providing information to you based on our level of knowledge:

By integrating the plugins into the page, Facebook receives the information that you have accessed this specific page of our website. If you are logged in to Facebook, the latter can link your visit to your Facebook account. If you interact with the plugins, for example by activating the Like button or posting a comment, the relevant information is transmitted directly to a Facebook server by your browser and is stored there. If you are not a member of Facebook, it is still an option that Facebook obtains and stores your IP address and possibly other data by way of the browser used by you.

In addition, we may use services of Facebook allowing for behaviour-related use of data for optimised display of promotional material (e.g. ad banners) and the evaluation of advertising efforts.

Finally, we may enable the use of Facebook Connect on some of our website pages.

You can find more information about how Facebook Social Plugins work, Facebook Connect and also information on the processing and use of data for promotional purposes in Facebook’s privacy policy: www.facebook.com/about/privacy/

It also advises you on how to restrict or completely prevent the use of your data for promotional purposes.
If you are a Facebook member and do not want Facebook to collect data about you using our website and to link them to your membership data stored by Facebook, you have to log out of Facebook before using our website.

It is also possible to block Facebook Social Plugins with add-ons for your browser, for example with Facebook Blocker or disconnect.

Universal Event Tracking by Bing
We use Universal Event Tracking by Bing based on your consent. You can find more information on data processing by Bing for the event tracking here. You can object to the use of this method here.

Purpose of personal data processing

We process the above data for the operation of our website and the fulfilment of contractual obligations towards our customers or to protect our legitimate interests.

If you submit any queries outside of active customer relations, we process the data for sales and advertising purposes. You may object to the use of your data for advertising purposes at any time.

Voluntary information

If you provide data to us voluntarily, e.g. in forms, and they are not required for our fulfilling of our contractual obligations, we will process these data under the legitimate assumption that processing and using these data is in your interest.

Recipient / forwarding of data

Data you provide to us are not forwarded to third parties on principle. This includes but is not limited to your data not being forwarded to third parties for their advertising purposes.

However, we may use service providers for the operation of these websites or for other products or services provided by us. Therefore, it can happen that a service provider gains access to personal data. We are selecting our service providers carefully – including but not limited to considerations of data protection and data security – and take all measures for legal data processing required by data protection law.
 

Data processing outside of the European Union

If personal data are processed outside of the European Union, you can find more information about this in the previous statements.

Data protection officer

We have appointed a data protection officer.

You can contact them using the following address:

Queisser Pharma GmbH & Co. KG
- Datenschutzbeauftragter –
Schleswiger Str. 74
24941 Flensburg
Germany
E-mail: datenschutz(at)queisser.de

Your rights as a data subject

You have the right of access to your personal data. You may contact us at any time to request access to them. 

In the event of a request for access not made in writing, please understand that we may request proof from you that you are the person you are saying you are. 

Furthermore, you have a right of rectification or erasure or of restricting the processing if granted to you by law.

Finally, you have the right to object to the processing within the scope of legal provisions. The same applies for the right to data portability.

Erasure of data

On principle, we are erasing personal data if there is no longer any need for further storage. Such a need includes but is not limited to the data still being needed to fulfil contractual obligations, review and grant or refuse warranty and other claims under guarantee. In the event of legal retention obligations, erasure is an option only after the respective retention obligation has expired.

Right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint about our processing of personal data with a supervisory authority for data protection.

Changes to this privacy policy

We revise this privacy policy in the event of changes to this website or other events necessitating such revision. You will always find the current version on this website.

Last updated: 14/08/2020